“Soma” Somasegar will join the company’s board, which also includes founder and GE Digital’s VP of Intelligent Systems Jeff Erhardt.
Like similar services, Smart Assist uses its AI technology to smartly route service requests to the right human agents.
Magnoliyan PHP chat server is websocket signaling central components.
When possible, the service also can respond automatically, based on the ticket’s attributes and the routing rules a company can set for itself.
Like all machine learning-based systems, Smart Assist needs a lot of data.
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